Archive for Phone

How to Sell to Gen Ys

// September 7th, 2010 // No Comments » // B2B, Coaching, Personal Sales, Phone

Is it a movie, is it a 3D movie no it’s a…

Have you seen this poster on billboards, the tube, at rail stations?  On first glance it looks like a push for a big movie. It has that same style, format of a big blockbuster movie.

Sales Lessons from the Oil Spill

// August 13th, 2010 // No Comments » // B2B, Personal Sales, Phone, Presenting

What a terrible tragedy the Gulf oil spill is for everyone concerned with effects far and wide.  Fisherman, hoteliers and FTSE100 investors.

How to Leave Voicemail

// July 24th, 2010 // No Comments » // B2B, Phone, Prospecting

It’s been hot this week, and travelling around the country in planes, trains and automobiles takes it toll. But nothing is more strenuous than picking up voicemail.

It’s all in the head

// June 19th, 2010 // No Comments » // Inner Game, Phone, Prospecting

Today I’ve been helping some sales people learn how to pick up the phone and call new customers. Sounds pretty easy really but as soon I mentioned they were going to be phoning people who weren’t expecting their call, they froze.  You could visibly see the fear in their eyes.

It’s all in the head.

WIIFM

// June 13th, 2010 // No Comments » // B2B, Personal Sales, Phone, Presenting, Prospecting

WIIFM Broadcasting. No it’s not an American Radio Station broadcasting out of Los Angeles.  It’s something all customers ask themselves when you ask something of them. It’s also a motto for the Gen Y’s Generation – these guys are coming of age now, and are potential customers.

WIIFM should be the guiding principle for every customer interaction we do.  Let me tell you more.

You never win an argument with a customer

// May 22nd, 2010 // No Comments » // B2B, Personal Sales, Phone, Prospecting

We’ve had cracking weather this week in the UK and on Thursday It was particularly warm, but in my sales training room the air conditioning was making the conditions very comfortable. The favourite session was approaching and my audience were visibly getting excited.

Objection handling techniques.

And my phone based salespeople were hoping that I would give them well thought through reasons to combat every objection they encounter.

Nonsense.

Prospecting is like Flossing

// May 16th, 2010 // No Comments » // B2B, Personal Sales, Phone, Prospecting

Last year, I enjoyed some major dental work to my two front teeth. Pretty major stuff it was – implants and two brand new teeth. Impressive work and an equally impressive final bill.

Listen to the podcast to find out how flossing can help your prospecting.

Detail, detail, detail…don’t give me detail

// May 1st, 2010 // No Comments » // B2B, Coaching, Negotiation, Personal Sales, Phone, Presenting, Prospecting

I read at the weekend about a British firm who legally acquired the souls of thousands of their online shoppers.  How bizarre?

Giving Customers Ground Rules

// April 23rd, 2010 // No Comments » // B2B, Coaching, Personal Sales, Phone

I have to say I’ve just about had enough of our Sky+ box.  That’s the gadget that records live TV here in the UK.  Its strength is its weakness.  You see, recording programmes is a breeze and anyone can now do it…

Big up your Goals

// April 3rd, 2010 // No Comments » // B2B, Inner Game, Personal Sales, Phone